For Attendees
Find events, reserve tickets, and manage your bookings with clear next steps.
How Can We Help You?
Browse the main support topics below for quick answers about discovering events, hosting events, and managing your account.
For Hosts
Create events, track performance, and manage promotion and attendee operations.
Account & Payments
Get help with profiles, login, security, receipts, and payment questions.
Frequently Asked Questions
For Attendees
How do I find events on Diasfrica?
Use the public event discovery pages to browse by city, category, and event type, then open the event page for full details.
Where can I view my tickets?
After logging in, open the My Tickets area from your account to view ticket details and access links.
Can I request a refund?
Refund rules depend on the organizer and event policy. Start with the event details page, then contact support if you need help.
For Hosts
How do I create an event?
Open the event creation flow, add the flyer and event details, then review the public page before publishing.
Can I edit an event after publishing?
Yes. Hosts can return to their workspace, update most event details, and republish important changes.
How do I promote an event?
Diasfrica supports public event pages, paid promotion options, and sharable links you can use on WhatsApp and social channels.
Account & Payments
How do I reset my password?
Use the login flow to request a reset or sign in again through the account provider linked to your Diasfrica profile.
Is my payment information secure?
Diasfrica uses secure payment flows and does not rely on plain browser storage for card details during checkout.
Can I get a receipt or invoice?
Receipts are available through the purchase flow and support can help if you need a clearer billing trail.
Still Need Help?
If you cannot sign in, use phone support. If you can sign in, start an in-app support conversation so replies stay with your account.